Complaints Procedure

We take every complaint seriously. Here is how we handle them.

Step 1 — Contact support

Email support@naijaverify.org. We aim to respond within 24 business hours. Please include your request reference number.

Step 2 — Formal complaint

If your issue is not resolved in Step 1, email complaints@naijaverify.org. We will acknowledge within 2 business days and provide a full response within 10 business days.

Step 3 — External escalation

• Consumer Protection Council (CPC): www.cpc.gov.ng
• Nigeria Data Protection Commission (for data complaints): ndpc.gov.ng
• Your legal adviser for contractual disputes

We do not charge for raising a complaint. Raising a complaint does not affect your legal rights.